Terms of Service

Last Updated: 22-09-2025

Welcome to Getkraftz ("we," "us," "our," or the "Company"). These Terms of Service ("Terms") govern your access to and use of our website Getkraftz (the "Site") and any services, products, or content provided by us (collectively, the "Services").

Please read these Terms carefully before using our Services. By accessing or using our Site and Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not access or use our Services.

1. Eligibility and Account Registration

1.1. Eligibility: You must be at least 18 years of age and capable of entering into a legally binding contract to use our Services. By using our Services, you represent and warrant that you meet these eligibility requirements.

1.2. Account Information: To place orders, you may need to register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate.

1.3. Account Security: You are responsible for safeguarding your account password and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.

2. Products and Pricing

2.1. Product Information: We strive to display accurate information regarding product descriptions, images, and pricing. However, we do not guarantee that all information is error-free. We reserve the right to correct any errors and to update information at any time without prior notice.

2.2. Pricing: All prices are listed in Indian Rupees (INR) and are inclusive of applicable Goods and Services Tax (GST) but exclusive of shipping charges, which will be displayed before you confirm your order.

2.3. Availability: All products are subject to availability. We reserve the right to limit quantities and to discontinue any product at any time. If a product is unavailable after you place an order, we will notify you and cancel that item from your order.

3. Placing an Order and Formation of Contract

3.1. Order Process: The display of products on the Site is an "invitation to offer." Your order constitutes an "offer" to purchase the products.

3.2. Order Acceptance: Your order is only accepted by us when we send a shipping confirmation email or dispatch the product. The contract for sale between you and Getkraftz is formed only upon such acceptance. We reserve the right to refuse or cancel any order for any reason, including limitations on quantities, inaccuracies in product or pricing information, or suspected fraud.

4. Payments

4.1. Payment Methods: We accept various payment methods, including credit/debit cards, net banking, UPI, and wallets, through our third-party payment gateways.

4.2. Payment Security: Your payment details are processed securely by our payment gateway partners. We do not store your complete credit/debit card information on our servers.

4.3. Failed Transactions: In case of a failed transaction where the amount was debited from your account, the amount will be refunded to the original source of payment within 7-10 business days. Please contact our customer support for assistance.

5. Shipping, Delivery, and Title

5.1. Shipping Areas: We ship products across India. Shipping charges and delivery times vary depending on the delivery location and the shipping method chosen.

5.2. Title and Risk: The risk of loss and title for the products pass to you upon our delivery of the products to the carrier (e.g., courier company).

5.3. Delivery Issues: You must provide a correct and complete delivery address. We are not responsible for delays or non-delivery caused by incorrect addresses, recipient unavailability, or force majeure events.

6. Returns, Refunds, and Cancellations

6.1. Cancellation by You: You may cancel your order before it has been shipped. Once shipped, the cancellation may not be possible.

6.2. Return Policy: Please refer to our detailed Return and Refund Policy for information on eligibility, process, and timelines for returns and refunds. Our policy is designed to be compliant with the Consumer Protection Act, 2019.

6.3. Refunds: Approved refunds will be processed to the original payment method within the timeframe specified in our Return and Refund Policy.

7. User Conduct and Prohibited Activities

You agree not to use the Site for any unlawful or prohibited purpose. You may not:

Use the Site in any way that could damage, disable, or impair the Site.
Attempt to gain unauthorized access to any part of the Site or other user accounts.
Use any robot, spider, or other automatic device to monitor or copy the Site's content.
Interfere with the proper working of the Site.

8. Intellectual Property

All content on the Site, including text, graphics, logos, images, and software, is the property of [Your E-commerce Website Name] or its content suppliers and is protected by Indian and international copyright and intellectual property laws. You may not use any content without our express written permission.

9. Disclaimer of Warranties and Limitation of Liability

9.1. "As Is" Basis: The Site and Services are provided on an "as is" and "as available" basis without any warranties of any kind, either express or implied.

9.2. Limitation of Liability: To the fullest extent permitted by law, [Your E-commerce Website Name] shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the Site or Services. Our total liability to you for any claim shall not exceed the amount you paid to us for the product(s) in question.

10. Indemnification

You agree to indemnify and hold harmless [Your E-commerce Website Name], its directors, employees, and agents from any claim, demand, or damage arising out of your use of the Site, your violation of these Terms, or your violation of any rights of another.

11. Governing Law and Dispute Resolution

11.1. Governing Law: These Terms shall be governed by and construed in accordance with the laws of India.

11.2. Jurisdiction: The courts in Guwahati, Assam, India shall have exclusive jurisdiction over any disputes arising under these Terms.

11.3. Grievance Officer: In compliance with the Information Technology Act, 2000, we have appointed a Grievance Officer. You can contact the officer at support@getkraft.com with any concerns or complaints. Please mark the subject line as "GRIEVANCE."

12. Termination

We may terminate or suspend your account and access to the Services at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or for any other reason.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on the Site and updating the "Last Updated" date. Your continued use of the Services after any change constitutes your acceptance of the new Terms.

14. Contact Us

If you have any questions about these Terms, please contact us at:

Email: support@getkraft.com
Address: Pragjyotish Nagar, AEC Road, Guwahati, Kamrup(Metro), Assam, India - 781014